Acknowledging that refunds have been an issue for many airlines during the global pandemic and subsequent recovery, Air India on Monday shared details of the steps it has taken to improve its capability and performance in this area.
Like all airlines, Air India was severely impacted by Covid-19 and, regrettably, many customers’ travel plans were affected. As one of the many steps undertaken to better meet customer expectations and speedily address legacy issues post-privatisation, Air India placed high priority on clearing the backlog of refunds, said the airline spokesperson.
More than 2.5 lakh cases totalling in excess of Rs 150 crore were processed in just the first few months after privatisation.
